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E-scooter

Q: How long does delivery take?

Thanks to our express shipping , your order will be at your home in 1-3 days within Germany . If you order by 1 p.m., we will even ship your order the same day! We ship with DHL & DPD. Please note that delivery times may vary, especially during peak periods such as Black Friday, Christmas or in very rural areas.

Smart on the go

Modern e-scooters with reliable batteries and well-designed features. For comfortable journeys in the city.

Choose range, performance, and features to suit your everyday life.

Why we are your online specialist retailer:

30 day trial

If you don't like the item, you can return it to us free of charge within the first 30 days and get your money back!

Buy now, pay later

Thanks to optional invoice purchase, you can buy the item now and pay 30 days later if you are satisfied and want to keep it.

We ship faster than the police allow

Order by 1pm and we will ship your order the same day! Your order will then be with you in 1-3 days (within Germany). Abroad EU 2-5 days.

Free Shipping

We ship all items free of charge within Germany!
This way you save another 5.99 euros on your order at least.

FAQ

Here you will find frequently asked questions and answers. If your question is not included, call us or write to us in the live chat. We will be happy to help you or answer your question.

We are available for you from Monday to Friday, from 9 a.m. to 5 p.m. Our chat service can also answer many questions competently!

Do I have a money-back guarantee?

Yes! With us you enjoy a 30-day 100% money-back guarantee. If you don't like the item, you can simply return it free of charge and get your money back.

Is there a guarantee or warranty for the products?

Every product comes with a 2-year warranty. If your item is defective or no longer works, we will exchange it for you free of charge.

What do I do if the item breaks within the warranty period?

This rarely happens, but if it does happen, please write us a message or give us a call. The item will either be repaired or replaced in Soundmaster's own service workshop in Germany - and it's completely free of charge!

How long does delivery take?

Thanks to our express shipping, your order will be at your home in 1-3 days within Germany. If you order by 1 p.m., we will even ship your order the same day! We ship with DHL & DPD.

Please note that delivery times may vary, especially during peak periods such as Black Friday, Christmas or in very rural areas.

Do you ship internationally?

Yes, we ship almost worldwide. You can find the corresponding delivery costs here: Shipping costs.

We are available for you from Monday to Friday, from 9 a.m. to 5 p.m. Our chat service can also answer many questions competently!