service

Our service promise – sustainability & resource conservation

We are committed to protecting the environment and the responsible use of resources. Therefore, we place great importance on repairing defective devices whenever possible, rather than replacing them prematurely. With this sustainable approach, we contribute together to conserving resources and promoting the well-being of the general public.

Service procedure for Soundmaster / EliteLine devices

1. Please always contact our customer service first:
   Do not return your defective device to us without your permission. If you experience any problems or defects, please first contact us by email at kundenservice@cmk-versand.de and describe the problem, including the 6-digit order number from the delivery note. We will coordinate the next steps with you.

2. Sustainable repair directly from the manufacturer:
   In particular, appliances from the high-quality " EliteLine " specialist retail line are always repaired directly by the manufacturer Wörlein in Cadolzburg or by the responsible service partner. This conserves resources and ensures efficient repairs.

3. Service process:
   After registration and approval, you will receive the shipping address and all further details from our customer service. The on-site repair service will clarify everything else with you directly.
   
   
   

Service process for Denver devices

1. Contact customer service:
   If you experience any problems or defects, please first email us at kundenservice@cmk-versand.de and describe the issue, including the 6-digit order number from the delivery note. We will coordinate the next steps with you. Alternatively—and possibly more quickly—you can contact the manufacturer directly as described in point 2.
   

2. Send after consultation:
   After consultation, please send the device – if possible in its original packaging and with the power supply – together with a copy of the purchase receipt and a description of the fault to:

   Denver Germany Service
   Max-Emanuel-Str. 4
   94036 Passau
   Phone: +49 851 379 369 40
   Email: support.de@denver.eu
   Service hours: Mon–Thu 9:00–16:30, Fri 9:00–14:00

3. Repair and return:
   The device will usually be repaired and then returned to you. An exchange for a new device is not possible.

Return label & costs:

We only provide a prepaid return label if the defect occurs within the statutory warranty period and is not the customer's fault. After the warranty period has expired, or in the case of damage caused by the customer, the customer is responsible for the shipping costs.
Please only send devices after approval by our customer service.
Costs for devices sent in without authorization will not be covered.

Please note:

The following are excluded from the guarantee:

• Water damage
• Breakage caused by the use of force or accidents such as dropping (e.g. housing, frame, display)
• Operating errors

Important NOTE:

Of course, the statutory regulations regarding warranty and consumer rights continue to apply to all service and warranty inquiries.
Please always send devices to the respective service address only after prior consultation and approval to ensure smooth processing.