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FAQ
Here you will find frequently asked questions and answers. If your question is not included, call us or write to us in the live chat. We will be happy to help you or answer your question.
Do I have a money-back guarantee?
Yes! With us you enjoy a 30-day 100% money-back guarantee. If you don't like the item, you can simply return it free of charge and get your money back.
Is there a guarantee or warranty for the products?
Every product comes with a 2-year warranty. If your item is defective or no longer works, we will exchange it for you free of charge.
What do I do if the item breaks within the warranty period?
This rarely happens, but if it does happen, please write us a message or give us a call. The item will either be repaired or replaced in Soundmaster's own service workshop in Germany - and it's completely free of charge!
How long does delivery take?
Thanks to our express shipping, your order will be at your home in 1-3 days within Germany. If you order by 1 p.m., we will even ship your order the same day! We ship with DHL & DPD.
Please note that delivery times may vary, especially during peak periods such as Black Friday, Christmas or in very rural areas.
Do you ship internationally?
Yes, we ship almost worldwide. You can find the corresponding delivery costs here: Shipping costs.
